We marked 14 years with a week of connection and realignment with our U.S. base to strategize solutions for growth and reliable support.
Senior Account Managers
We’ve added new leadership to strengthen our client service structure. Our Senior Account Managers (SAMs)—Shelurace, Charmie, and Christine—bring experience in operations, client services, and sales, which helps them understand client needs from different angles. They’re your trusted points of contact to anticipate your needs and keep service delivery aligned.
Reduced Morning Backlogs
Routine admin tasks can pile up overnight, making mornings rushed. Our overnight support, covering tasks like prior authorizations and chart prep, reduces backlogs and gives mornings back to patient care.
Ask your SAM how overnight support could work for you.
Understanding Change Management
We’ve been looking closely at how large organizations transition to centralized operation, whether it’s scheduling, reception, or prior authorizations. We’ve learned that change works best when it’s phased: starting with one task, refining the process, then expanding from there. This minimizes disruption and helps staff adapt smoothly. By understanding these transitions, we're developing strategies that can scale flexibly.
Faster Adaptation with On-Site
Training
On-site training goes beyond remote onboarding by bringing our team to your site. This gives your practice:
Real-time issue resolution
Faster onboarding through firsthand workflow insight
Knowledge transfer for future staff
Stronger collaboration
This makes transitions smoother and collaboration stronger from the start.
The Embed Program: Building
Reliability from Day One
We’ve updated our onboarding process by having new VMAs work directly under the supervision of experienced staff from day one. This helps them get up to speed with client needs faster, reducing early setbacks from 10–20% to under 5%. This results in smoother onboarding, quicker talent recognition, and the ability to scale quickly for clients.
Running for a Cause
We laced up for a local run to support a charity that creates opportunities for people with disabilities in our community. It was a great way to give back and make a positive impact.
Wellness challenges brought everyone together with fitness activities, outdoor play, and fun games. Teams hiked, biked, and ran during their free time, earning points for staying active, hydrated, and even tracking their sleep.